Werewolf Parts, LLC is a U.S.-based aftermarket supplier specializing in wear parts for forestry, agriculture, and construction equipment. According to its official website, the company emphasizes durability, fast delivery, and customer support, aiming to serve professionals operating in demanding field conditions. The brand adopts a “wolf pack” identity to reflect its values, including loyalty, resilience, and teamwork.

Product Categories

Werewolf Parts offers replacement parts compatible with major OEMs, including mulching teeth, stump grinding teeth, trenching teeth, chipper knives, agricultural tools, and rubber tracks. Additional accessories include fire suppression, wiper blades, headsets, and more.

Ordering

  • Online ordering is available for standard products via the website.
  • Bulk inquiries and custom quotes can be submitted through contact forms or by phone.

Shipping

  • Shipping Carrier: Orders are shipped via UPS.
  • Cost & Delivery Estimates: Calculated based on item availability and UPS rates at checkout.
  • Weight-Based Pricing: Most shipping fees are based on item weight, rounded up to the next full pound.
  • Weight Info: Product weights are listed on individual item pages.
  • Shipping Region: Service is limited to North America only.
  • Dispatch Timing: Orders placed by 12:00 PM Eastern Time qualify for same-day shipping.

Refund & Return Policy

Return Window: Items may be returned within 30 days of receipt.

Eligibility: Products must be unused, in original packaging, with tags, and accompanied by proof of purchase.

Return Process:

  • Contact Werewolf Parts to initiate a return.
  • Returns must be sent to: 1087-B Mane Way, Lebanon, OH 45036.
  • A return shipping label and instructions will be provided if the return is approved.
  • Unsolicited returns (without prior approval) will not be accepted.

Damaged or Incorrect Items: Customers should inspect orders upon arrival and report any issues immediately for resolution.

Non-Returnable Items:

  • Perishables (e.g., food, plants)
  • Custom or personalized products
  • Personal care items
  • Hazardous materials, flammable liquids/gases
  • Sale items and gift cards

Exchanges: Not directly supported. Customers should return the item and place a new order separately.

EU Customers: A 14-day cooling-off period applies to orders shipped within the European Union, allowing for cancellation or return without justification.

Refund Timeline:

  • Refunds are processed within 10 business days after return approval and inspection.
  • Bank or card processing may take additional time.
  • If no refund is received after 15 business days, contact Werewolf Parts via email or phone.

Payment

Accepted payment methods include major credit cards (Visa, MasterCard, Amex) and PayPal.

Notes

  • Aftermarket Positioning: Products are not OEM-certified; compatibility should be verified before purchase.
  • Warranty Risk: Installing non-OEM parts may void manufacturer warranties. Confirm with your equipment provider.

Contact

Email: [email protected]

Website: https://werewolfparts.com/